FREQUENTLY ASKED QUESTIONS


 

This document provides you with answers to many questions you may have.



 

 

 

 

 

 

 

 

 

 

 

Who are Robertson Wine Tours?

Robertson Wine tours were a UK Ltd Company for our first 4 years of trading however we have decided to cut our European costs and run our company from Montevideo in Uruguay and Buenos Aires.  We run the company from here to keep close to the market that we are operating in. The Director and his staff have been operating successfully in Argentina for 9 years when the company started trading. Tim Robertson has extensive experience in the wine industry and began selling the finest collection of wines at that time in Hong Kong for Seibu in 1988. Although we have consulted for companies looking for wines for exportation we now only focus on Wine Touring.

 


Who are our customers?

Robertson Wine tours Clients tend to wine lovers from all over the World. Generally our business is split 50% from the USA and Canada with the remainder from pretty much everywhere. RWT are also starting to see a large increase in clients from Mexico, Brazil and other South American Countries. IN 2012 we welcomed our very first Korean and Indian Visitors.

 


What if I do not want to focus on Wine?

We have plenty of suggestions for places to visit outside of the wine regions. Just ask for our trip extensions. After initial contact has been made, generally our clients approach us with a general idea of where they want to visit and how many days. We contact the client by prior arrangement and gradually hone in what it is that would makes a total experience as opposed to a just a holiday. We can cater for every type of client. We are a small and specialist company but in addition to that we prefer to work at a civilized pace.

 

 

How do we price and how do you make Payment for the tours?

We do not accept Credit Cards, have no plans to and should that be off putting to you then we suggest you choose another company to travel with. PayPal is neither reliable nor professional and we no longer use this method.

RWT tours are priced in US$ but we can accept Euro transfers to our business accounts. Our company is a registered Uruguayan Company and we hold Business accounts with two banks in Montevideo. ITAU and BBVA. Payment normally takes 3 to 4 working days once it has been enacted. Receipts are then sent out accordingly.

Prices tend to work on a daily price, inclusive of everything in the itinerary and any exclusion will be highlighted.

Accommodation is the major cost involved in any travel overseas and it is no different here in Latin America.

As a guide one should be expecting to pay per person per day 500 US$ (2014-2015) this is exclusive of accommodation for 2 Passengers. There would be very little other expenses to be incurred, normally gratuities and personal shopping, all three countries that we operate in are considerably more economical than North America and or Europe that said quality and luxury have to be paid for wherever you go. Naturally if your group is more than 2 there are significant savings in transport the more you are.


As a guide one should be expecting to pay per person 350 to 450 USD per day inclusive of everything but accommodation. Naturally some days will attract no costs and some regions and times of the year are more economic than others. These costs are based on 2 Passengers travelling, these estimated costs descrease rapidly as the number of passengers increase.

This is the cost in South America if you are looking for top of the line touring and tastings with expert guide, transport and lunches etc. This is exclusive of accommodation. There would be very little other expenses to be incurred, normally gratuities and personal shopping. Perfection and luxury have to be paid for wherever you go and that is what our company is all about. Simply put no one does what we do.

 


What types of accommodation can we expect?

Our clients like to switch between a range of accommodations ranging from sleeping in a bodega to a private chalet on an estancia (estate) to 5 star international city or resort hotels. Robertson vast range of contacts enables us to perfect the choice without being linked to a certain hotel group or accommodation, therefore never compromising your options.

Clients define what type of accommodation they require but we deal at the top echelon of the market. Effort is made not to use corporate and or chains where we can help it; hotels with individual personality and superior attention are our mainstay. International chains and other hotels that we do use include:

  • Relais & Chateaux ( Las Balsas, Cavas Wines lodge, Lapostolle, Santa Tereza(RIO) EOLO, House of Jasmines.
  • Mendoza - Lares De Charcas, Park Hyatt, Intercontinental Mendoza, Casa Antucura, Entre Cielos, Posada Salentein, Al Pasion amongst others.
  • Chile - NOI, Ritz Carlton, W, Grand Hyatt, Matetic, Casa Silva, Explorer, Tierra..
  • Buenos Aires -Legado Mitco, Four Seasons, Sol Melia, Loi Suites, Art Hotel, Bobo and Fierro.
  • Iguassu - Sheraton Iguassu and Grand Hotel Iguassu, Loi Suites.

 

 

What makes your service any different from the other companies?

We are first, and foremost, a travel agency specializing in exclusive touring in Argentina and Chile, We have been planning and guiding tours for 11 years.  Our extensive relationships with hoteliers and wineries and our own knowledge of wine ensures we can give you an informed and professional tour of all the regions we operate in

 


Can we choose the wineries we want to visit?

Yes, you may have some wineries that you particularly want to visit, just tell us. Some wineries require appointments others are closed to the public but we can always arrange something with sufficient anticipation

 


What security & financial protection is there?

Robertson Wine Tours purchases all our services through a fully licensed and bonded Tour Operator. Cancellation and travel delay by the client are normally covered by most travel insurance policies, accordingly we gently advise that a travel insurance is taken out that will protect you and your family in any eventuality.

What are Robertson Wine Tours Terms and Conditions?

Our tours comprise exclusively land arrangements, hosting, air flights, guiding & meals and hotels where noted in the itinerary.  Costs are not guaranteed until time of booking due to exchange rate fluctuation.

Inclusions:  Meals where noted in the itinerary as wines, and non-alcoholic beverages with meals; transportation throughout by air-conditioned vehicle; gratuities, transfers on arrival/departure days as noted in itinerary, and services of our guides and hosts.

Exclusions: International Airline tickets unless specified in itinerary. Trip cancellation insurance; meals not noted; items of personal nature (laundry, room service, telephone calls, etc.); alcoholic beverages other than mentioned a; deviations to the itinerary; transfers not part of group itinerary; optional activities. Selected airport departure taxes; excess baggage charges; cost of obtaining passport or visas. RWT are not responsible for Immigration and Visa issues.

Deposit: A deposit of 30% of total itinerary is required to secure reservations; and is reimbursable less the minimum cancellation fee; until 90 days prior to the trip, after which total deposit is non-refundable. The final payment is due 60 days prior to departure and is refundable with a written cancellation made until 45 days prior to departure. Rates subject to change are based on exchange rates currently in effect.  Any fluctuation will be reflected in the final invoice. It is common practice in both Argentina and Chile for full payment to be made at the time of reservation; in some of the high demand hotels and resorts.

Exchange rates fluctuations/Inflation: South American currencies have historically fluctuated; sometimes dramatically. Once the first deposit is made, prices in dollars are subject to change due to rate fluctuations. Quoted tour prices include planning, handling and operational charges, and are based on current rates of exchange, RWT reserves the right to increase tour prices to cover increased costs, tariffs and taxes, and to reflect fluctuations in foreign exchange markets.

Air Transportation: We will arrange the best-priced airfare available in the class category you request at the time of your booking.

RWT purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers). All such persons and entities are independent contractors. As a result RWT is not liable for any negligent or wilful act of any such person or entity or of any third person.

In addition and without limitation, RWT is not responsible for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labour activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.

PAYMENT OF THE PROGRAM PRICE CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN AND IN MORE SPECIFIC ITINERARY DOCUMENTATION, INCLUDING THE RESERVATION CONFIRMATION FORM.

Airlines concerned are not to be held responsible for any act, omission or event during the time passengers are not on board their planes or conveyances. These programs may use the services of any IATA carrier. International air carriers are subject to international air conventions limiting their liability. The limitations of liability are contained on the reverse side of the airline ticket and form part of the terms and conditions of this package. The passage contract in use by these companies, when issued, shall constitute the sole contract between the companies and the purchaser of these travel programs and/or passage.

Cancellation policy:

  • 90 to 60 days before arrival date, 25% of total cost for itinerary.
  • 59 to 30 days before arrival date, 50% of total cost for itinerary.
  • 30 to 10 days before arrival date, 100% of total cost.

 

If we have not discussed your particular query, just drop us a mail and we will attempt to answer by return.